Shipping Policy
Order Processing
As a small, family-run business, we pack and ship all orders with care. We typically ship orders twice a week, normally on a Monday and Thursday (excluding public holidays).
You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.
Shipping in the UK
We use Royal Mail Tracked 48 services for all domestic deliveries.
Your exact shipping rate will be calculated automatically at checkout based on the total weight of your order.
We offer free Royal Mail Tracked 48 shipping on all UK orders of £35 or over.
International Shipping (Europe & Rest of World)
We are proud to ship our products internationally using Royal Mail's International Tracked service.
Europe: £10 flat rate for tracked shipping (Est. 3-5 business days). We offer free shipping on all orders to Europe of £50 or over.
Rest of World (including Canada, USA, and other international destinations): £15 flat rate for tracked shipping (Est. 7-14 business days). We offer free shipping on all international orders of £100 or over.
Customs and Import Duties
Please be aware that customs or import duties may be charged once a parcel reaches its destination country. These charges must be paid by the recipient.
As a small business, we have no control over these charges and cannot predict what they may be. We are unable to cover these costs.
For Customers in the EU: As of July 1, 2021, European customers are liable for VAT on all goods purchased from abroad. This is not included in our prices and will likely be charged by your local customs.
Shipping Restrictions (Teff Flour)
Due to international shipping regulations, we are only able to ship Teff Flour to addresses within the United Kingdom and Europe.
Our system will automatically prevent shipping this item to any other destination at checkout. We apologise for any inconvenience.
Digital Products
All digital products, such as our ebooks, are delivered instantly to your email address upon purchase. There is no shipping charge.